jo77 ensures complete protection of your information
Your personal information at jo77 is stored with the highest level of security. Our privacy policy guarantees your rights and protection.
Introduction and Scope
This privacy policy applies to all users of the jo77 platform. Please read it and be aware of your rights.
jo77 ("we", "our", or "platform") operates a trusted online gaming and betting platform for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("policy") describes what information we collect, how we use that information, who we may share it with, and how we keep that information secure.
By visiting our website jo77.lat, registering an account, or using any of our services, you will be considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.
This policy may change from time to time. For any significant changes, we will post a notice on our platform. Visit this page regularly to stay up to date on our privacy policy.
What Information We Collect
We collect various types of information to improve your experience on the jo77 platform and to provide secure services. Details are described below:
Personally Identifiable Information
The information you provide at the time of account registration includes:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- National ID (NID) or passport details (where applicable)
- Residential address
Financial Information
For processing transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction dates and amounts
- Full card numbers are never collected or stored
Gaming Activity Information
To monitor and improve your gaming experience:
- Gaming history and betting records
- Win and loss information
- Bonus usage details
- Responsible gaming limits and settings
- Login times and session duration
Technical Information
To ensure the security and functionality of the platform:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Cookies and session data
- Page visits and click patterns
Purpose of Data Use
We use the information we collect only for specific, defined, and lawful purposes. Your information will never be used beyond the purposes stated below:
3.1 Service Delivery and Operations
We use your information to create and manage your account, process transactions, provide gaming services, and ensure customer support. This information is essential for completing deposits and withdrawals securely through bKash, Nagad, Rocket, or Upay.
3.2 Age and Identity Verification
In accordance with applicable rules in Bangladesh, our platform is for those aged 21 and above only. We verify the personal information provided to confirm a user's age and identity. This is part of ensuring responsible gaming.
3.3 Security and Fraud Prevention
We monitor technical and transaction data to prevent any form of fraud, money laundering, or other illegal activity on our platform. Your account is kept secure using SSL encryption and advanced cybersecurity measures.
3.4 Personalised Experience
Based on your gaming preferences and activity, we may provide relevant game recommendations, bonus offers, and promotional information. However, you can contact our support team at any time to request that marketing communications be stopped.
3.5 Legal Compliance
We may use information to comply with applicable laws and regulations, in response to legal orders from government or regulatory authorities, or to establish, exercise, or defend our legal rights.
Data Sharing and Disclosure
jo77 never sells your personal information to third parties. Information is shared only in specific circumstances and to a limited extent.
jo77 firmly commits that your personal information will not be sold, rented, or transferred to any third party for commercial purposes. Information may only be shared in the limited circumstances described below:
Payment Processors
Necessary information is shared with the relevant payment gateway operators to complete financial transactions through bKash, Nagad, Rocket, Upay, and bank transfer. This sharing is governed by strict security agreements.
Legal and Regulatory Authorities
In the case of a court order, government investigation, or legal obligation, we may be required to provide the relevant authorities with necessary information. In such cases, we always provide only the minimum information required.
Technology Service Providers
Partners involved in cloud hosting, cybersecurity, and technical services used to operate the platform may have access to limited information under strict confidentiality agreements.
Fraud Prevention
Information may be shared with industry-standard monitoring services to protect the platform's security and prevent money laundering. All such partners are contractually bound to uphold our privacy standards.
Cookies and Tracking Technologies
jo77 uses cookies and similar tracking technologies on our website. Cookies are small text files that your browser stores on your device when you visit our website.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, perform security checks, and save language preferences. Without these cookies, the website will not function properly.
5.2 Analytical Cookies
These cookies are used to understand how users are using our platform. The information collected is aggregated and anonymous, and is used to improve the quality of the platform.
5.3 Cookie Controls
You can control or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may disrupt some important functions of the jo77 platform and your login session may not be maintained.
Data Security Measures
jo77 adopts industry-standard security measures to keep your personal and financial information secure. Our security framework consists of the following elements:
SSL Encryption
All our data transmissions are secured by advanced SSL (Secure Socket Layer) encryption technology, which protects your information from third parties.
Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems, which immediately block any unauthorised access attempts.
Access Controls
Access to your information is restricted to authorised staff only. Every access is logged and regularly audited.
No data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. However, we always follow the highest industry security standards and make every effort to protect your information.
Your Rights and Controls
jo77 believes that every user should have control over their own personal information. To this end, we ensure the following rights:
7.1 Right to Access Information
You may ask us at any time what information we hold about you. Our support team is available 24/7 via live chat or by email at [email protected] to receive your request.
7.2 Right to Correct Information
If there is any incorrect or incomplete information in your account, you may request that it be corrected. Ensuring accurate information also helps maintain the quality of our services.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. Please note that due to legal obligations, ongoing transactions, or fraud investigations, some information may not be deletable before a set period.
7.4 Right to Opt Out of Marketing
If you do not wish to receive our promotional emails or other marketing communications, let our support team know at any time. We will action your request as quickly as possible.
7.5 Right to Lodge a Complaint
If you believe we have violated your privacy rights, please contact us directly. We will take your concerns seriously and try to resolve them promptly.
Data Retention Period
jo77 retains your personal information only for as long as necessary. The retention period is determined based on the following factors:
- The period required to deliver services
- Applicable legal obligations and regulatory guidelines
- The period required to retain records of financial transactions
- The period required for dispute resolution and legal claims
- Retention of responsible gaming records
Even after an account is closed or becomes inactive, some information may be retained for a set period due to legal obligations. Once the set retention period ends, information is securely deleted or anonymised.
Protection of Minors
The jo77 platform is for those aged 21 and above only. We do not knowingly collect information from minors.
jo77 never knowingly collects or processes personal information from anyone under the age of 21. Users are required to declare their age truthfully when using our platform.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If parents are concerned that their child's information may be on our platform, please contact us at [email protected].
Policy Changes and Updates
jo77 may update this privacy policy from time to time. Changes may be due to technological developments, legal changes, changes in business practices, or feedback received from our users.
Whenever we make significant changes to this policy, we will notify you in the following ways:
- By updating the "Last Updated" date on this page
- By sending a notice to your registered email (for significant changes)
- By displaying a notification when you log in to the platform
We recommend that you visit this page regularly. Continuing to use our services after a revised policy is published will be considered as your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, do not hesitate to contact us. Our support team is ready to serve you 7 days a week, 24 hours a day.
Get Privacy Support
For any requests or questions regarding your personal information, contact our 24/7 Bengali live chat support or reach us by email:
[email protected]
Live Chat
24/7 Bengali live chat support — the fastest way to get immediate help.
[email protected] — for detailed requests or formal communication.
Response Time
For privacy-related requests, we try to respond as quickly as possible.