jo77 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply between jo77 ("Platform", "we", "us") and any user of the platform ("you", "member"). jo77 operates an online casino and betting platform for players in Bangladesh, offering cricket betting, live casino, slot games, bingo, and more.

These terms are governed by the applicable laws of Bangladesh. In the event of any dispute, Bangladesh law will prevail. If anything in the terms is unclear, please contact us directly.

jo77 reserves the right to partially or fully amend these terms at any time. Continuing to use the platform after changes are published will be considered acceptance of the revised terms.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account and participate in any game on jo77, you must be 21 years of age or older. For ages 21+ This restriction is strictly enforced. Creating or managing an account on behalf of a minor is strictly prohibited.

2.2 Registration Requirements

You must provide accurate and truthful information when registering an account. The following conditions must be met:

• You must be a legal resident or citizen of Bangladesh.
• The name, address, and date of birth provided must match your official government documents.
• Each individual may create only one account.
• The phone number and email address provided at registration must be your own.
• You are voluntarily accepting these terms and conditions.

2.3 Identity Verification (KYC)

jo77 reserves the right to verify your identity at any time. When a withdrawal is requested or unusual activity is detected on the account, we may ask for any one of the following documents:

• A clear photo of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement issued within the last three months).
• Proof of ownership of the payment method (for example, NID matching the bKash or Nagad number).

Withdrawals may be held until KYC is completed. If the information provided is found to be false, the account will be closed and all balances will be seized.

3. Account Management and Security

3.1 Single Account Policy

Each individual is permitted only one jo77 account. If the same person operates multiple accounts, all accounts will be closed and any funds and bonuses held in them will be forfeited.

3.2 Password and Security

The security of your account is entirely your responsibility. Please follow the guidelines below:

• Use a strong password and change it regularly.
• Do not share your login details with anyone.
• If you suspect unauthorized access to your account, notify us immediately.
• Always log out when using a public or shared device.

jo77 is not responsible for any loss resulting from third-party access to your account.

3.3 Updating Account Information

If any of your personal details change (such as your phone number or email), please notify our support team immediately. jo77 is not liable for any transaction issues caused by incorrect or outdated information.

4. Deposit and Withdrawal Policy

4.1 Deposit Terms

The following payment methods are accepted for depositing funds on jo77: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳300 (same for all methods).
• The payment account used for deposits must be registered in your own name.
• Deposits from third-party accounts or cards are not accepted and will be returned immediately.
• Deposited funds may not be withdrawable until bonus wagering requirements are completed.

4.2 Withdrawal Terms

The following rules apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawals can only be made via the same method used for deposit and will be sent to an account with the same ownership.
• Withdrawal processing typically takes 15 minutes to 2 hours.
• Withdrawals may be held if KYC verification is not complete.
• A withdrawal request made without placing bets of at least the deposited amount may be cancelled or limited.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

The jo77 welcome bonus applies to new members on their first deposit. The bonus terms are as follows:

• 200% bonus on the first deposit, up to a maximum of ৳5,000.
• A 25x wagering requirement must be completed before the bonus can be withdrawn.
• Different games may contribute at different percentages toward wagering — contact support for details.
• The bonus is applicable only once and to one account per member.
• If multiple bonuses are claimed from the same device, IP address, or payment method, all bonuses will be cancelled.

5.2 General Bonus Terms

The following general conditions apply to all bonuses and promotions:

• If wagering is not completed within the specified time limit after receiving a bonus, the bonus will be cancelled.
• jo77 reserves the right to withdraw or modify any bonus at any time.
• Bonus balance is not real money and cannot be withdrawn directly.
• Promotional offers are for personal use only; commercial use is prohibited.

5.3 VIP Cashback Program

jo77's VIP program has four tiers, each offering a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.

VIP tier progression depends on your overall activity and loyalty. jo77 holds final authority in determining each member's VIP tier.

Cashback benefits are provided on a weekly basis and are added directly to your balance. Cashback may have its own wagering requirements.

6. Betting and Gaming Rules

6.1 Gaming Policy

All games and betting activities on the jo77 platform follow fair play principles. Certified random number generators (RNG) are used to determine game outcomes.

6.2 Right to Cancel Bets

jo77 reserves the right to cancel bets in the following situations:

• If incorrect odds are displayed due to a technical error or system failure.
• If an event does not take place at the scheduled time or is cancelled.
• If suspicious betting patterns are detected.
• If evidence of match-fixing or illegal activity is found.

6.3 Sports Betting

When betting on cricket (including BPL, IPL, T20 World Cup, and ICC tournaments), football (FIFA, various leagues), and other sports, please follow the rules below:

• Once a bet is confirmed, it cannot be changed or cancelled.
• For live betting, the outcome of bets accepted due to network delays will be considered final.
• Placing conflicting bets on the same match (arbitrage) is prohibited.

7. Prohibited Activities

The following activities are strictly prohibited on the jo77 platform and will result in immediate account closure:

• Creating or operating multiple accounts.
• Registering with false or misleading information.
• Using any computer software, bots, or automation tools to operate an account.
• Exploiting system or security vulnerabilities in the platform to gain an unfair advantage.
• Money laundering or any illegal financial activity.
• Collusion or coordinated manipulation with other members.
• Bonus abuse or operating an account for the purpose of "bonus hunting".
• Threats, harassment, or inappropriate behavior.

8. Limitation of Liability

jo77 is not liable for the following:

• Interruption of a game or betting session due to loss of internet connection.
• Delayed transactions due to a service outage by a third-party payment provider.
• Any loss caused by technical issues with your device or network.
• Game results or technical issues from authorized third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt).
• Force majeure events (natural disasters, cyberattacks, government intervention).

In any case, jo77's maximum liability will be limited to the amount of your most recent deposit.

9. Responsible Gaming

jo77 places the highest priority on responsible gaming. We believe gambling should be an entertaining activity and should never be the cause of financial hardship or personal problems.

9.1 Setting Self-Limits

You can set the following limits on your own account:

• Daily, weekly, or monthly deposit limits.
• Maximum amount per single bet.
• Self-Exclusion for a specified period.
• A "cooling-off" period for a specified duration.

9.2 Self-Exclusion

If you feel that gambling is having a negative impact on your life, please contact us. We can temporarily or permanently close your account. During self-exclusion, jo77 will not send you any promotional communications.

Visit our Responsible Gaming page to learn more.

10. Account Closure & Suspension

10.1 jo77's Rights

jo77 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Suspicion of fraud or deception.
• Extended inactivity (more than 12 months).
• Instructions from a regulatory or law enforcement authority.

10.2 Voluntary Account Closure

You may request account closure at any time by contacting our support team. You will be given the opportunity to withdraw any available balance before closure, except for any balance earned through means that violate these Terms and Conditions.

10.3 Inactive Accounts

An account with no login or transaction for 12 months will be considered "inactive". A maintenance fee may be applied to inactive accounts. We will send a notice to the registered email 30 days before an account becomes inactive.

11. Dispute Resolution

For any complaint or dispute, please notify our support team first. We will review the matter within 24–72 hours and try to provide a resolution.

• Contact us directly via live chat — Bengali support is available 24/7.
• Send a detailed complaint by email: [email protected]
• Attach screenshots or other evidence with your complaint.

jo77's decision will be considered final in resolving all disputes, however the complainant retains the right to take applicable legal action.

12. Changes to Terms

jo77 reserves the right to partially or fully change, amend, or update these Terms and Conditions at any time. For significant changes, we will send a notice to the registered email or display a notification on the platform.

Updated Terms and Conditions will take effect from the date of publication. Continued use of the platform after any changes will be considered acceptance of the new Terms and Conditions. The latest Terms and Conditions will always be available on this page.

If anything is unclear, please contact us. The Bengali version of these Terms and Conditions shall be considered the authoritative version.